For the past 20+ years, Scott has been in executive sales in corporate America where he has learned a great deal. Each position helped him craft his abilities to exceed customer’s expectations and set new expectations in service.
His customers have said time and time again how he raised their standards as to what made up acceptable service. One of the biggest takeaways was how NOT to take care of customers. Over promise, miss deadlines, billing issues, no backend support, poor customer service and not being able to get a return phone call were among the biggest irritants. He found that no matter how hard he tried to get the “ivory tower” to listen to his customers, they just looked the other way.
Everywhere you look, companies are touting their customer service but nowhere do you find customers happy with the customer service! Everyone wants the orders and the money, but so few are willing to work for it. Scott has developed the service strategy that we are here to serve you, our customers. Every customer, every time, all the time, without exception we will deliver your order on-time, on budget, and you will never have to wait for a return phone call.
Optimum Signs, where we will earn the right to be your partner!